Terms of Service & Telephony Agreement
Please read these Terms of Service carefully before utilizing DispatchCall 24/7's autonomous AI voice dispatch platform, carrier forwarding services, and CRM integrations.
DispatchCall 24/7 is an autonomous front-office communications assistant for licensed home service contractors (plumbers, HVAC, and electricians). DispatchCall 24/7 is NOT a Public Safety Answering Point (PSAP) and does NOT replace 911 or municipal emergency services. In the event of active fire, gas leaks, structural collapse, carbon monoxide alarms, or bodily harm, callers must immediately hang up and dial 911.
01. Scope of Service
DispatchCall 24/7 (“Company,” “we,” “our,” or “us”) provides an autonomous voice artificial intelligence platform engineered exclusively for residential and commercial trade contractors. Our services include after-hours call triage, emergency address verification, zero-quote pricing guardrails, automated technician warm-transfers, speed-to-lead missed-call SMS auto-recovery, and bi-directional field CRM synchronization (e.g., Jobber, ServiceTitan, and Housecall Pro).
02.Call Recording & Wiretapping Consent Compliance
To provide dual-track quality assurance, real-time speech transcription, and verified emergency dispatch records, calls routed through DispatchCall 24/7 are recorded and transcribed by automated systems.
- Customer Responsibility: As a contractor utilizing our services, you acknowledge that state and federal laws (including two-party and one-party consent wiretapping statutes) govern call recording. You agree that incoming calls will maintain an audible disclosure or pre-call carrier announcement (e.g., “This call is recorded for emergency dispatch and quality assurance”).
- Dual-Track Audio Retention: Stitched audio files and transcripts are retained securely in your customer workspace for ninety (90) days, after which they may be archived or purged in accordance with our data lifecycle policies.
03. The Proprietary Zero-Quote Pricing Guardrail
DispatchCall 24/7 operates with an intentional, non-negotiable operational guardrail: our AI voice agents will never quote prices, labor rates, or definitive repair estimates over the phone. The platform will state that certified technicians assess issues in-person and provide upfront written estimates prior to commencing work. You agree that DispatchCall 24/7 bears no liability for variations between customer expectations and your final invoice.
04.TCPA Compliance & Automated SMS Communications
Our platform includes automated SMS text-back capabilities, including under-8-second missed-call recovery and emergency water shutoff diagrams.
- Inbound Caller Consent: SMS messages are only initiated in direct response to an inbound phone call placed by the caller to your business line.
- Opt-Out Mechanisms: All outbound automated text messages support standard carrier opt-out commands. Recipients may reply STOP at any time to immediately revoke messaging authorization, or HELP for assistance.
05. Carrier Call Forwarding (*72 / *73)
Contractors retain 100% legal ownership of their primary business telephone numbers. DispatchCall 24/7 does not require carrier porting. You are responsible for activating conditional or unconditional call forwarding (e.g., via *72 or *21*) and deactivating call forwarding (e.g., via *73 or #21#) with your respective telecommunications provider.
06.Subscription Retainers & 30-Day Performance Guarantee
Access to DispatchCall 24/7 is billed as a recurring monthly retainer ($499/mo standard coverage, or $899/mo multi-truck fleet) covering continuous 24/7 availability.
The 30-Day Performance Guarantee: If DispatchCall 24/7 drops an inbound emergency call, fails to execute an authorized warm transfer, or quotes an unapproved price during your first thirty (30) days of live service, we will refund 100% of your initial monthly retainer fee upon prompt notification.
07. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DISPATCHCALL 24/7 AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PROPERTY WATER DAMAGE, FREEZING PIPE BURSTS, LOSS OF PROFITS, DATA LOSS, OR THIRD-PARTY CARRIER OUTAGES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO ACCESS THE TELEPHONY PLATFORM.
08.Contact & Legal Notices
For legal inquiries, compliance audits, or terms clarification, please contact our legal operations department at:
DispatchCall 24/7 Legal Operations
Email: legal@dispatchcall247.com
Address: 100 E Washington St, Suite 400, Phoenix, AZ 85004