Privacy Policy & Voice Telephony Data Handling
This Privacy Policy explains how DispatchCall 24/7 collects, uses, safeguards, and disposes of voice audio recordings, caller identifiers, emergency addresses, and CRM data.
DispatchCall 24/7 does never sell, lease, or monetize homeowner contact information, addresses, or call recordings. Your customer records and call transcripts are strictly utilized to execute emergency triage, technician dispatch, and contractor CRM synchronization.
01. Information We Collect
We collect and process the following categories of data when inbound calls are placed to your business line:
- Telephony Metadata: Caller phone number (ANI/Caller ID), destination number dialed, carrier timestamp, ring latency, call duration, and call disposition (e.g., transferred, scheduled, hangup).
- Audio Recordings & Machine Transcripts: Audio recordings of conversations between the caller and the AI dispatcher (or transferred human technician), along with real-time automated text transcripts generated via automated speech recognition.
- Emergency Location & Incident Facts: Exact street address, unit number, city, and crisis description (e.g., active water supply break, furnace malfunction, or electrical short) provided by the caller during triage.
- Contractor CRM Sync Credentials: API tokens, OAuth refresh tokens, and tenant IDs for connected third-party platforms (Jobber, ServiceTitan, Housecall Pro, and Google Calendar).
02. How We Use Your Information
Data collected through DispatchCall 24/7 is strictly employed for the following operational objectives:
- Executing real-time voice triage and validating physical addresses for emergency truck rollouts.
- Initiating warm-transfers to on-call master plumbers, HVAC technicians, and electricians.
- Filing automated service requests and appointments directly into your Jobber, ServiceTitan, or Housecall Pro accounts.
- Dispatching automated SMS confirmation notifications and emergency water/gas shutoff diagrams to callers.
- Providing contractor owners with QA Hub review queues, audio playback, and weekly revenue protection digests.
03.Data Security & Encryption Standards
We enforce defense-in-depth infrastructure controls designed to protect sensitive homeowner location data and audio recordings:
04. Authorized Infrastructure Sub-Processors
To provide sub-300ms voice streaming and carrier telephony, we utilize selected industry-standard sub-processors under strict data protection agreements:
- LiveKit: Real-time WebRTC media servers and SIP telephony ingress.
- Deepgram: Real-time conversational speech-to-text processing.
- Cartesia: Neural text-to-speech audio synthesis.
- Twilio / Telnyx: SMS messaging transport and carrier SIP trunk termination.
05.Data Retention & Right to Deletion
Call recordings and audio files are automatically retained for ninety (90) days in the contractor's QA Hub. Contractor account administrators may configure custom retention windows or request permanent cryptographic erasure of any call record, address, or audio file at any time by emailing privacy@dispatchcall247.com.
06.Privacy Officer & Inquiries
For questions regarding this Privacy Policy, CCPA/CPRA rights, or data deletion requests, contact our designated privacy compliance team:
DispatchCall 24/7 Privacy & Data Governance
Email: privacy@dispatchcall247.com
Toll-Free: +1 (800) 555-0199